Social responsibility
Mission:
Creating financial conditions to support and develop the activities of clients and improve the level of well-being of the population.
Values:
Accessibility
Salym Finance MFC tries to be accessible to its clients, offering branch networks and optimal conditions for products.
Justice
The company ensures that the prices for the offered products and services are competitive and do not have excessive cost, and the rates on the funds raised do not exceed the acceptable limits.
Honesty
Salym Finance MFC provides full disclosure of information about the cost of its products and services, while giving customers sufficient time to consider and make a decision.
Respect
The company applies equally to all its clients, regardless of their gender, skin color, race, faith, etc., while providing an individual approach to each client.
Professionalism
Guided by the mission and values of the Company, as well as the policy of building long-term relationships with its customers, the employees of Salym Finance MFC serve each client at a high level and maintain contact during the service.
Social responsibility
Salym Finance MFC positions itself as a socially responsible microfinance organization that contributes to the development of society, the country's economy and the protection of its environment. For this purpose, Salym Finance MFC sets the following social goals:
- providing employment and improvement in employment through financing small, medium and agro-business entrepreneurs;
- provision of financial services to rural residents, women and the part of the population with limited access to banking services;
- financing of housing construction, as well as various energy-saving projects;
- responsible lending through the correct assessment of client’s solvency of customers, timely monitoring their activities and responding to critical situations, as well as limiting the financing of clients whose activities directly or indirectly harm the environment and / or society as a whole;
- image making of a reliable employer through fair and honest treatment of its employees and creating favorable conditions for their work and professional development.
Principles of client protection
Salym Finance MFC in its activities adheres to the principles of client protection as the basis of reasonable microfinance. Clients who contact our company can expect to receive high-quality and affordable services.
1
providing products that meet the needs and capabilities of clents
2
responsible pricing
3
fair and respectful treatment of clients, non-discrimination in any form
4
fair mechanisms of consideration and complaints resolutions
5
prevention of over-indebtedness of clients
6
transparency
7
confidentiality of client data
