Contacts

Порядок рассмотрения жалоб и предложений

The consumer can leave feedback on the quality of services provided, lodge a grievance and make suggestions to improve the Company's performance through the following communication channels:

1. verbally, contact an employee of the Company;
2. verbally by calling 0 (555) 781-503;
3. in writing, in the Book of Feedback and Suggestions at the Company's offices;
4. electronically by filling out a feedback form on the Company website (www.salymfinance.kg);
5. Contact the state authorities (the NBKR, etc.)

Salym Finance IFC guarantees prompt and fair consideration of appeals and complaints.

The Procedure for Consideration of Complaints and Suggestions

Kyrgyz Republic, city: Bishkek 720001
Str. Manasa 40, str. Chui 164

 Services Consulting:

• 0 (555) 781 556
• 0 (700) 781 556
• 0 (777) 781 556

Address

Dear clients! The Administration of MFC Salym Finance OJSC would like to thank you for choosing our company.

MFC Salym Finance OJSC always follows the principle of individual approach and is ready to assist in any questions regarding the company's products and services.

For your convenience, the company has established appointment times on the schedule provided below:

1. Kulov Mirlan Temirlanovich, Chairperson of the Board, receives visitors at the head office at the address of 40 Manas Ave., Bishkek:

   • Tuesday; Thursday 03.00 pm to 05.00 pm.

2. Reception at the heads of representative offices/branches/subdivisions :(at the place of application)):

   • Monday to Friday 03.00 pm to 05.00 pm.